A Hold is to stop an order, return, order line, or return
line from continuing to progress through its life cycle.
A Hold can be applied manually to a specific order by
querying the order and then selecting the apply holds screen or can be applied
automatically based on set of criteria
defined by the user (Hold source setup). User can define as many different
Holds based on the business needs of the user/ company.
User can not apply a hold if the order has been pick
released.
Types of Holds in Order Management
Credit Check Hold
Order Entry performs
an automatic credit check on the active customers, based on credit rules and
credit limits defined by the user in your system. You can set credit limits for
a total of all the customer's orders and of individual order amounts.
General Services
Administration (GSA) Violation Hold
The GSA hold
ensures that a specific group of customers always receives the best pricing.
Configurations Holds
If the
configuration is invalid this hold will be applied on the order to prevent
further processing.
